Frequently Asked Questions
Who can I call for help?
If you are having an emergency, call 9-1-1.
If you need physical or mental health counseling, you can call the First Medical Health Plan’s Medical Advice Line at 1-844-347-7801; TTY/TDD users should call 1-844-347-7805.
To contact First Medical Customer Services Line call at 1-844-347-7800; users should call 1-844-347-7805, Monday through Friday from 7:00 a.m. to 7:00 p.m.
What information can I find online?
For the provider directory, quality incentive plan, quality indicators and satisfaction survey results, orientation and education materials information, and an electronic copy of the Beneficiary Manual.
For information about the Vital Plan the website is: www.planvitalpr.com
For information about Medicaid programs the website is: www.medicaid.pr.gov
For more information on patient protections the website is: www.pr.gov/gobierno-2/agencias
For detailed information about how you can have available the information you need regardless of the company that provides your healthcare services. The Health Insurance Administration (ASES, for its Spanish acronym) has developed this Beneficiary Manual.
If you need a copy of the Beneficiary Manual, please feel free to contact First Medical Customer Service at 1-844-347-7800; TTY/TDD users should call 1-844-347-7805, Monday through Friday from 7:00 a.m. to 7:00 p.m. First Medical will send you free of charge, the Beneficiary Manual in five (5) business days from the date of your request.
What can I do if I have questions?
If you have any questions or need additional information, please refer to the Contact US section. You can also complete the information requested and a Customer Service Representative will contact you.
